“You have an outstanding and compassionate staff. I appreciated all of the communication from day one. The communication between the Brighton Staff and the nursing staff at the facility was seem less and your team went above and beyond to make sure everyone know about changes in meds, behavior, physical changes, etc. It was a wonderful experience-under the circumstances. My father and I appreciated all of your hard work, professionalism, compassion, and care. Your staff without a doubt improved my father’s quality of life as well as mine during his last months. My extended family and friends who also came to visit were also impressed and relieved my father was being taken care of so well by staff.”
“Everyone was so kind. They always explained everything to me. If I called the nurse she called me right back. Could not have asked for a better ending for my dad, so peaceful! Not any pain, just as we wanted.”
“I was very impressed with the level of care and compassion my mother was given in her final days. Please thank the staff for me”
“As mom declined, the Brighton staff stepped in to meet the increasing needs. They provided the extra care that the facility, HHA’s were untrained/unable/often unwilling to do.” “I have been involved with two other hospice companies for dying relatives. Brighton was superior to the others. The biggest plus is the frequency of visits. That provides the consistency needed. The team members you hired are excellent-professional, well trained and caring. They made the last months of her life as good as they could be. They deserve HUGE raises!!”
“The nurse practitioner at facility suggested hospice at the time mom had her first mini stroke. Our only regret is we didn’t jump on it right away; rather it took a while for us and mom to acclimate to the idea. The common sense approach hospice applied to her medication regimen and extra attention and personal care were beneficial to mom. We should have had you come to discuss and explain the Medicare Benefit and process right away.”
“Each level of care giving was professional and compassionate. The intake evaluation walked us gently and compassionately through the beginning process. Personal care staff was consistent and attentive to needs of patient treated with respect and gentleness. RN in charge of overseeing was careful and thorough in diagnosing and overseeing the progression. Good communication with family was important to us and was carried out satisfactory. Spiritual guidance was excellent and helpful to patient and family during all phases and even after death.”
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