Frequently Asked Questions

Scroll to the bottom of this section and click “Submit a Ticket” to the IT Department.  Fill out the ticket.  Type what you need to order in the “Description” field and click Submit.

Computers, laptops, and iPads are first shipped to our IT Specialist, Kainoah Arnold, to be configured, and are then shipped to you.  Please allow 10-14 business days to receive these items. 

Choose one of the following options:

Laptop-Style iPad Keyboard Case

Folio-Style iPad Keyboard Case

To order, scroll to the bottom of this section and click “Submit a Ticket” to the IT Department.  Fill out the ticket.  Type which case you’d like to order in the “Description” field and click Submit.

We will be transitioning our old Apple IDs over to our new BrightonHospice.com Apple IDs on February 5, 2021.  If at any point you have difficulty logging in to your Apple ID, please submit an IT ticket and TigerText Kainoah Arnold for assistance.

Hexnode is our new Mobile Device Manager.  We are in the process of setting up all company iPads with Hexnode.  If your iPad has not been added, please contact Kainoah Arnold for instructions on how to add it.

Your PC or laptop will most likely automatically run Microsoft Edge as its default, but we recommend that you change your default browser to Google Chrome.

Click here for instructions on how to make Chrome your default browser.

Brighton utilizes Microsoft Office 365 for emails and file-sharing, so we highly recommend that you make Outlook your default email app.

Click here for instructions on how to make Outlook your default email app.

If someone you’ve referred is hired (please direct them to list you on their Paycom Employment Application) and works a minimum of 90 days, you’ll receive a $250 Talent Referral Bonus on your next regularly scheduled paycheck afterward.

1. New Hire: If you are scheduled to work at least 30 hours a week, you and your dependents (spouse/domestic partner, children under age 26 or disabled and dependent on you for support) are eligible for health insurance beginning the 1st of the month following hire.
Example: If hired on October 10, eligible for benefits effective November 1

2. Benefit Eligibility Change: If your schedule increases to a minimum of 30 hours per week, you and your dependents are eligible for health insurance on the 1st of the month following your status-change date
Example: If you become benefit-eligible on October 10, your benefits will take effect on November 1

3. Open Enrollment: Annual enrollment is the one time of year you may make changes to your health benefits without documenting a Qualifying Life Event (QLE). Open enrollment typically occurs in November with the effective date of changes being January 1.

4. Qualified Life Event (QLE): You may also change benefit elections during the year if you experience a qualified life event (QLE):

• Marriage, divorce, birth of your child, death of your spouse/partner or dependent child, adoption of or placement for adoption of your child
• Change in employment status of team member, spouse, or dependent child
• Qualification by Plan Administrator of a child support order for coverage
• Entitlement to Medicare or Medicaid

5. HSA/FSA Accounts: If enrolled in a Health Savings Account (HSA) or Flexible Spending Accounts (FSA), you may change your annual election(s) at any time during the year. Contact HR to make a change.

To enroll in health benefits (e.g., medical, dental, vision, disability, life insurances; HSA/FSA accounts), log into Paycom Employee Self-Service (ESS) via the app or website (www.paycom.com). Hover over the “Benefits” icon and click on “#### Benefits Enrollment.” Click on “Start Enrollment” and follow the prompts to update your information and enroll or decline each benefit available to you.

NOTE: You will need to have all necessary dependent and beneficiary information ready (e.g., Social Security Number and Date of Birth) at time of enrollment.

Upon eligibility (1^st of the month following hire), you may enroll in, make changes to, or stop contributing to your 401(k) retirement plan at any time.

You must make enrollment or changes outside of Paycom, directly on our 401(k) provider John Hancock’s website. Visit www.jhgoenroll.com and enter your full legal name and Brighton’s contract number and enrollment access code.

Contract #: 150678

Enrollment Access Code: 013719

You may also contact them via phone at (800) 395-1113. John Hancock will communicate enrollment and changes directly to Brighton HR.

Contact Brighton’s investment advisor, AJ Derzon, via email (aderzon.lpl.@macu.com) or phone (801) 325-6169 for advice on investing in your 401(k) investment (e.g., contribution election %, investment fund choices).

You can access your Cigna medical, dental, and/or vision account via myCigna:

• myCigna Mobile App: https://www.cigna.com/individuals-families/member-resources/mobile-apps/
• myCigna Online Portal: https://my.cigna.com/web/public/guest

Search for a Cigna provider here:

• Download app: https://www.cigna.com/individuals-families/member-resources/mobile-apps/
• Visit https://hcpdirectory.cigna.com/
• Call Member Services: (866) 494-2111

Yes, Cigna utilizes MDLive (call 800-400-MDLIVE, access via app, or visit www.mdlive.com).

With medical and behavioral virtual care, you and your eligible family members can easily connect with board-certified doctors, pediatricians, nurse practitioners, and licensed therapists or psychiatrists without leaving home, work, or wherever you may be.

You can visit virtually with a board-certified provider for more than 50 minor medical conditions including colds, flu, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections, ear infections, poison ivy, and more.

Before utilizing, you MUST register and create your online account first: https://mdlnext.mdlive.com/register.

COST

Copay plan: $25 per visit

HSA plan: approx. $50 per visit

You will access your Cigna account using the same credentials you had with your prior employer.  Keep in mind that your insurance information will not update until your coverage start date.

myCigna Account Access:

• App: https://www.cigna.com/individuals-families/member-resources/mobile-apps/
• Online Portal: https://my.cigna.com/web/public/guest

To get reimbursement for HSA/FSA expenses, please complete and submit HealthEquity’s Reimbursement form. To access your account balance and other information:

• Download app: https://www2.healthequity.com/members/mobile-app)
• Visit https://my.healthequity.com/ClientLogin.aspx
• Call Member Services: (866) 346-5800 (available 24/7)

To access or request a new Cigna insurance card:

• Download app: https://www.cigna.com/individuals-families/member-resources/mobile-apps/
• Visit https://my.cigna.com/web/public/guest
• Call Member Services: (866) 494-2111

To request a new HSA/FSA debit card:

• Download app: https://www2.healthequity.com/members/mobile-app)
• Visit https://my.healthequity.com/ClientLogin.aspx
• Call Member Services: (866) 346-5800 (available 24/7)

Certified Nursing Assistants (CNAs) may “rollover” up to 120 hours into the next calendar year. All other team members may rollover up to their annual PTO accrual into the next calendar year.

For example, if you accrue 120 hours of PTO in a year, you may rollover up to 120 hours PTO into the next calendar year. If you carryover 120 hours into the new year, you will continue to accrue PTO, but when it comes to the following calendar year, be mindful that you will still only be able to rollover 120 hours into the next calendar year. This rollover maximum is in place to support healthy work-life balance. We encourage you to coordinate with your leaders to regularly use accrued PTO. Navigate to the Paycom ESS app to check your PTO accruals (see attached) or Request Time Off.

*For team members working in CO or MA, special conditions apply.  Please contact Brighton HR for more information.

If you’re benefit-eligible and employed on January 1, you’re awarded 8 hours of a “Floating Holiday” that you may use by the end of the calendar year.

If you’re employed on June 1, you’re awarded an additional 8 hours of a “Floating Holiday June” that may be used until the following June 1.

Floating Holidays may be used as paid time off (PTO) and use must be requested from your leader in advance. To request to use a floating holiday, login to your Paycom Employee Self-Service (ESS).

The following holidays are paid for benefit-eligible team members (regularly scheduled for >30m hours/week).

1. New Year’s Day
2. Memorial Day
3. Independence Day
4. Labor Day
5. Thanksgiving
6. Christmas
7. Floating Holiday #1 (assigned January 1)
8. Floating Holiday #2 (assigned July 1)

If a holiday lands on a Saturday, Brighton will observe the holiday on the preceding Friday.  If a holiday lands on a Sunday, Brighton will observe the holiday on the following Monday.

Holiday pay (8 hours) is added automatically to the timecards of benefit-eligible team members (regularly scheduled for >30 hours/week).

Some team members may still be scheduled and expected to work on holidays to ensure coverage of care for our patients. The Brighton office will be closed on all observed holidays.

If a team member works on a holiday, hours worked are paid at an overtime rate (1.5 times regular pay rate). However, RNs are paid additionally for patient visits and phone coverage on a holiday (reference “Holiday On-Call Pay Rates” in “Time & Attendance Policy”). Please also be mindful that within a holiday week, overtime is only calculated based on actual hours worked.

Floating Holidays: Each calendar year, “Floating” Holidays are awarded so that you may observe two holidays of your choice. Floating Holidays are awarded for 8 hours on January 1 and another 8 hours on July 1. Floating Holidays are another form of paid time off (PTO) and must be requested in advance, similar to PTO requests. You must be employed on the January 1 or July 1 to be awarded a Floating Holiday. Floating Holidays expire 1 year after awarded. Like PTO, floating holidays are not paid out upon employment separation (special PTO payout conditions apply for Colorado and Massachusetts).

Brighton team members are eligible for a 5% monthly bonus if the site achieves their monthly patient admit goal.

The bonus is calculated based on 5% of your prior month’s earnings.

If achieved, the bonus is paid on the first regularly scheduled of the following month.

Yes.  If one of your loved ones has passed away, we are so very sorry for your loss and you have our heartfelt condolences. Up to 3 days/24 hours of bereavement pay is available to you. Immediate family includes a spouse/domestic partner, child, parent, grandparent, grandchild (in-law and step- included) or anyone who has acted in that capacity.

Please reach out to your leader to request bereavement time off.

Login to your Paycom Employee Self Service (ESS) > Navigate to the Expenses section on the dashboard > Select “Add/Manage Expenses”

Adjust filter dates to view expenses submitted and their status during the filtered timeframe.

Report your expenses in the Paycom ESS app:

How to Add Expenses in ESS

Track your mileage with Mileage Tracker in the Paycom app:

How to Track My Trip with Mileage Tracker

Submit a request form to the Communications Department. If the order is needed by a specific date, be sure to specify. Please fill out an individual form for each order needed.

*Please note: Certain orders take longer to fulfill than others. If you are re-ordering an item you’ve ordered before, please allow 14 business days to receive. If you are ordering a new item, please allow 3-4 weeks for proofing, production, handling, and shipping.

Submit a request form to the Communications Department below. Please fill out an individual form for each asset needed.

Recruitment / Job Listing social media posts: Please submit a ticket to the HR Department, above.

All other social media posts: Submit a ticket to the Communications Department, below.

You will need to add the sender mailer@managedcloudhostingemail.com to your Safe Senders List.

To add this contact to your Safe Senders List, follow these steps:

1. If you’re not already logged in, log in to your Office 365 account at https://login.microsoftonline.com
2. Open Outlook
3. Select the Settings icon (gear icon), located on the top right Outlook toolbar
4. Select View all Outlook settings
5. Select Mail
6. Select Junk email
7. Enter the sender email address
8. Select Add > Save